OVERVIEW
Lemons. We sell a lot of items but lemons aren’t one of them. At MOMW we do our absolute best to ensure that our product descriptions are as in depth as possible so that you will not encounter any unexpected surprises when you receive our products like reading “round and yellow” thinking you are getting a pillow and end up with...a lemon! We want our customers to know exactly what they are ordering. And if a lemon is it, then we assure you, that’s what the description will say.
Order Cancellation Policy
We pride ourselves on our ability to quickly and accurately process all orders. In fact, most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at
service@themoononmywall.com within 24 hours,
otherwise, it will be too late. After 24 hours, it's been accepted as final and ready to ship to your doorstep!
RETURN POLICY
We love our customers and making things easy for them so hope you will make things easy for us!While we would love to take back everything, for a few hundred reasons we just cannot. So your return will be accepted only for the following reasons:
- Item received is different from what was ordered.
If you receive a different item than what you ordered or if an item you ordered is missing or damaged, please contact us immediately for replacement.
- Your item is damaged upon receipt.
No need to return the damaged item received. Simply take a photograph and send it to
service@themoononmywall.com . Once we receive the photograph, we will issue replacement. Easy, that’s what we like.But remember to send the photo in a timely fashion. This is when being late is not cool. Damaged, missing, or incorrect items reported after
3 days from the delivery date will NOT be eligible for a refund or replacement.
NOTE:
We know we all come in different shapes and sizes here. It’s why we strive to make sure that the size you are getting is the right one, so please pay attention and follow the measurement guide, table and/or instructions found in the product description of the item you are looking to buy. The measurements are clearly given so for that reason that we cannot accommodate returns for incorrect size. It’s time to get your measuring tape and rulers out before you order!
You may return your eligible item to us
within 7 days from the date you received the item. The return policy is
NOT applicable for each item that is labeled
All Sales Final that can be found on the product description. But we are sure you will love what you get.
HOW TO RETURN AN ELIGIBLE ITEM
We will only accept returns for eligible items by mail.Here’s how:
Contact us regarding your eligible item via email or live chat to request a return merchandise authorization number (RMA) and the address for returns.
- Once you receive your return merchandise authorization number, fill out this form, and include it with your return package. Please also mark the exterior of your package with your return authorization number.
- Only pre-authorized returns (complete with return merchandise authorization number) will be accepted by our shipping department. Packages without a return merchandise authorization number will be returned to sender and we will accept no liability for them.
- You, the customer, will be responsible for shipping and packaging costs related to returning or exchanging an item. We will not accept returns, Cash on Delivery (COD), or prepay for return shipping.
- When you return an item, we encourage you to choose a service that will provide you with tracking and that will allow you to insure your shipment. Tracking ensures that you know when your return has arrived at our warehouse and if it gets damaged in shipping, you may be able to recoup the cost of the product from the carrier. We are not responsible for lost, damaged or misdirected returns.
- Once we receive your item and verify its condition, we will email you to confirm receipt and will issue you a refund to your original method of payment. We will only refund the purchase price of the item. Shipping, handling, processing and customs fees are nonrefundable.
